Returns Policy
We stand behind the quality of our products. Here's our policy for faulty items and warranty claims.
Warranty Returns
Faulty devices covered by our 12-month warranty
Wrong Item
Received the wrong product? We'll fix it immediately
Free Replacements
Faulty device? We'll replace it at no extra cost
Eligible for Return
- •Faulty or defective products (covered by our 12-month warranty)
- •Wrong item received
- •Products significantly different from description
- •Items damaged during shipping
Important Notice
We do not accept returns for change of mind. All sales are final unless the product is faulty, incorrectly described, or you received the wrong item. Please review product specifications carefully before purchasing.
Return Conditions
- •Items must be returned in their original packaging where possible
- •All included accessories must be returned (charger, cable, SIM tool, etc.)
- •Devices must be factory reset before return for your privacy
- •Items with physical damage beyond normal use may incur a restocking fee
How to Return
- 1
Contact Us
Email us at support@privacyphoneaustralia.com.au or use our contact form to initiate your return.
- 2
Receive Return Instructions
We'll provide you with a return address and any specific instructions for your return.
- 3
Ship Your Item
Pack your item securely and ship it to us. We recommend using tracked shipping.
- 4
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Refund Information
Refunds will be processed to your original payment method. Please allow 5-7 business days for the refund to appear in your account after we've processed it.
Shipping costs: Original shipping costs are non-refundable unless the return is due to our error or a faulty product. Return shipping is the responsibility of the customer unless otherwise arranged.
Faulty products: If your device is faulty within the warranty period, we'll cover the return shipping costs and provide a replacement or full refund.
Questions?
If you have any questions about our returns policy or need assistance with a return, please don't hesitate to contact us.
Last updated: January 2026